CUSTOMER INFORMATION & SUPPORT

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delivery costs and delivery terms

All prices quoted in EU are inclusive of the 19% VAT applicable (7% for oil paintings). You can determine the cost of the painting on the order page via selection of desired format, technique or printing material. All prices are individually specified in the shopping cart and in the invoice and they will be clearly communicated to you prior to the delivery of your confirmed order.

The shipping charges to Great Britain are 6,90 euro for unframed paintings or 10,90 euro for framed paintings and for acrylic and dibond prints.

The following delivery terms are applicable for dispatch to Great Britain:

• Poster: Manufacturing and delivery within 4 - 8 working days
• Acrylic- and dibond prints: Delivery within 4 - 8 working days
• Unframed canvas pictures: Delivery within 4 - 8 working days
• Framed canvas pictures: Delivery within 7 - 12 working days
• Oil paintings (unframed): Delivery within 14 - 28 working days
• Oil paintings (framed): Delivery within 21 - 32 working days

We deliver through various delivery services and shipping agents subject to picture sizes and destination countries. Please refer to our dispatch table for delivery cost and delivery terms of overseas orders.

The goods are insured up to 500 EUR at the time of shipping.

 

Modes of payment

We accept the following modes of payment:

• Bank transfer (advance payment)
• Credit card payment with VISA, Master or AMEX card
• Debit note
• PayPal
• PayPal instant purchase

All credit cards- and debit note payments are processed via secured SSL- connection with the most modern online payment process of Postbank AG.

Our bank details:

Postbank AG Hamburg
Bank Code 200 100 20
Account Number: 256 512 04
Swift Code: PBNKDEFF200
IBAN DE80200100200025651204
BIC: PBNKDEFF

 

Personal data protection

bgs artMedia e.K. does not sell personal customer data and hands over this data to a third party only when it concerns partner companies involved in service provision. In any case, only such data that is required for the service provision is handed over; payment details e.g. credit card details are never transferred. Personal customer data is handled exclusively in accordance with the strict regulations of the German data protection act. We provide our customers the option to transfer their order and all related data via secured server software (so called Secure Socket Layer – SSL) in an encrypted form. Further information is available in our data protection statement.

 

Cancellation and guarantee

The right to cancellation explicitly excludes individual reproductions where format, material and reproduction techniques have been clearly customised to meet personal customer requirements.

Apparent product defects or errors must be informed to us explicitly in written form (post, e-mail) within 14 days of delivery. We reserve the right to rectify and redeliver for acknowledged complaints.

bgs artMedia e.K. does not accept any liability for minor deviations of delivered products from the images illustrated and described in the online shop. Minor deviations in specified sizes, shades cannot be completely avoided. Additionally, the possibility of small deviations in theme reproductions of hand made oil paintings cannot be excluded.

 

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All listed prices and fees are displayed including VAT, excluding shipping fees • Copyright © 2011-2014 • bgs artMedia e.K. • We make unqiue art prints on canvas, oil paintings & posters.